FAQs
How can I contact Elevance?
You can email us at info@shopelevance.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in Euros, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at info@shopelevance.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
We have partnered with the EWG to provide a free, water safety report. With data collected from over 48,000 municipal water supplies across the USA powered by EWG’s Tap Water Database.
You may think your water is safe, but lurking inside are contaminants that build up over time and silently affect your health. Here’s what you need to know:
Each year, governments are adding more harsh chemicals in an effort to ‘clean’ our water, but the truth is, it's only getting worse.
1. Chlorine & Chloramine
What It Is: Chlorine and chloramine are used to disinfect water, but they leave behind harmful byproducts.
What It Does: Prolonged exposure can lead to skin irritation, respiratory issues, and even an increased risk of cancer. These chemicals can also impact taste and odor, making your water unpleasant.
2. Lead
What It Is: A toxic heavy metal found in older pipes and plumbing systems.
What It Does: Lead poisoning, even at low levels, can cause developmental issues in children, lower IQ, and kidney damage. Pregnant women and infants are at the greatest risk.
3. PFAS (Forever Chemicals)
Called Forever chemicals because they take so long to biodgrade
What It Is: Synthetic chemicals that resist breaking down in the environment and accumulate in the body.
What It Does: Linked to cancer, liver damage, and hormonal disruptions. PFAS are nearly impossible to avoid without proper filtration, staying in your water—and your body—indefinitely.
4. Fluoride
What It Is: Added to tap water to prevent tooth decay.
What It Does: While fluoride can be beneficial in small amounts, overexposure can cause bone issues and dental fluorosis. There’s growing debate about its potential link to neurological problems and overconsumption.
5. Pesticides & Herbicides
What They Are: Chemicals used in agriculture that can seep into water supplies.
What They Do: Linked to cancer, reproductive issues, and hormone disruption. These toxic chemicals persist in drinking water, especially in rural areas with agricultural runoff.
6. Bacteria & Viruses
What They Are: Pathogens like E. coli and cryptosporidium can make their way into tap water, especially after treatment failures.
What They Do: These harmful microbes can cause severe gastrointestinal illnesses and long-term health complications. Even short-term exposure can make you seriously ill.
7. Arsenic & Heavy Metals
What It Is: Arsenic and other heavy metals like mercury and cadmium can contaminate water through industrial pollution or natural deposits.
What It Does: Chronic exposure to arsenic has been linked to cancers, cardiovascular disease, and neurological damage.
8. Microplastics
What It Is: Tiny plastic particles often found in bottled water and some tap water sources.
What It Does: Microplastics can interfere with hormones, cause inflammation, and accumulate in the body over time. Drinking bottled water regularly increases exposure to these invisible threats.
9. Pharmaceuticals
What It Is: Traces of medications like antibiotics, antidepressants, and hormones that aren’t fully removed during water treatment.
What It Does: Long-term exposure to these drugs can disrupt your body’s natural systems, potentially leading to hormonal imbalances and other health problems.
- Don’t let hidden contaminants affect your health. Our advanced filtration systems remove up to 99% of these substances, ensuring completely pure water, immediately.